CloudMP3
Last updated: April 9, 2026
Lana Ernst
Bürgermeister-Smidt-Straße 169
27568 Bremerhaven
Germany
Email: contact@cloudmp3.net
Small business pursuant to § 19 UStG – no VAT ID assigned.
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer
arbitration board.
For notifications of illegal content or requests from authorities under the DSA (Regulation (EU) 2022/2065),
please contact:
Email: contact@cloudmp3.net
Language of communication: English, German
As a service provider, we are responsible for our own content on these pages in accordance with § 7(1) DDG. However, pursuant to §§ 8–10 DDG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances indicating illegal activity. Obligations to remove or block the use of information under general law remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific infringement. Upon becoming aware of such violations, we will remove the content immediately.
Our website may contain links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for such external content. The respective provider or operator of the linked pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.
Last updated: April 9, 2026
The controller responsible for data processing on this website is:
Lana Ernst
Bürgermeister-Smidt-Straße 169
27568 Bremerhaven
Germany
Email: contact@cloudmp3.net
CloudMP3 is a cloud-based audio player that allows registered users to upload, store, organise and play back their personal music files. We offer a free tier and a paid Premium subscription. This privacy policy explains what personal data we collect, why we process it, and what rights you have.
We process personal data based on the following legal grounds:
When you register, we collect your email address, a username and a password. Your password is hashed by Supabase and is never stored in plain text. We also store a user profile containing your user ID, chosen plan (Free or Premium), storage usage and, if applicable, your Stripe customer ID.
Authentication is handled via Supabase Auth. Upon login, two HttpOnly cookies
(ldr_at and ldr_rt) are set to maintain your session. These cookies are
strictly necessary for the service to function and do not require consent. They expire after 30 days.
Audio files and cover images you upload are stored on Hetzner Object Storage (S3-compatible), located in Nuremberg, Germany. Each user's files are stored in an isolated path based on their user ID. Files are only accessible to the authenticated account owner via time-limited pre-signed URLs. No other user can access your files.
Metadata you provide or that is extracted from your files (title, artist, album, genre, year, track number, duration, file size, MIME type) is stored in our Supabase database to enable library browsing and playback.
Free plan: Up to 1 GB storage, 50 tracks, 3 playlists, max. 30 MB per file.
Premium plan: Up to 50 GB storage, unlimited tracks and playlists, max. 200 MB per file.
If you subscribe to Premium, payment is processed by Stripe, Inc. (510 Townsend Street, San Francisco, CA 94103, USA). When you initiate a checkout, you are redirected to Stripe's hosted payment page. We do not collect or store your credit card number or bank details on our servers.
We transmit your email address and user ID to Stripe as metadata. Stripe stores your payment information and provides us with a customer ID and subscription ID, which we store in your profile to manage your subscription status.
Stripe processes data partly in the USA. The transfer is safeguarded by EU Standard Contractual Clauses (SCCs). For details, see Stripe's Privacy Policy.
Our database and authentication service is provided by Supabase, Inc. (970 Toa Payoh North, Singapore). Supabase hosts our project on AWS infrastructure. The data stored includes: user profiles, track metadata, playlists, playlist–track associations, favourites and storage quotas.
Data transfers outside the EU/EEA are covered by EU Standard Contractual Clauses. For details, see Supabase's Privacy Policy.
We use Plausible Analytics, a privacy-friendly, cookieless analytics service operated by Plausible Insights OÜ (Estonia, EU). Plausible does not use cookies, does not collect personal data, and does not track users across websites. All data is aggregated and no individual visitor profiles are created.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in understanding general usage patterns). For details, see Plausible's Data Policy.
Fonts
This website uses the Outfit typeface, which is hosted locally on our own servers.
No data is transmitted to Google or any third party when loading fonts.
jsDelivr CDN
We load JavaScript libraries from the jsDelivr content delivery network operated by
Prospect One Sp. z o.o. (Poland, EU). Your IP address is transmitted when these resources are fetched.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in fast and reliable delivery of scripts).
For details, see jsDelivr's Privacy Policy.
Discord Widget
Our website may embed a Discord widget (Discord Inc., 444 De Haro Street, San Francisco, CA 94107, USA).
The widget is loaded as an iframe and transmits your IP address and browser information to Discord's
servers.
Data is transferred to the USA, safeguarded by SCCs.
For details, see Discord's Privacy
Policy.
CloudMP3 uses the following cookies:
ldr_at – Access token for session authentication. HttpOnly, Secure,
SameSite=Lax. Expires after 30 days.ldr_rt – Refresh token for session renewal. HttpOnly, Secure,
SameSite=Lax. Expires after 30 days.Both cookies are strictly necessary for the service to function (user authentication) and do not require consent under Art. 5(3) of the ePrivacy Directive. We do not use any tracking, advertising or third-party cookies.
Your account data, uploaded files and associated metadata are stored for as long as your account exists. If you delete your account, all personal data, uploaded files and metadata will be permanently removed. Stripe may retain payment records independently as required by financial regulations.
Under the GDPR, you have the following rights:
To exercise any of these rights, contact us at contact@cloudmp3.net.
You have the right to lodge a complaint with a data protection supervisory authority.
The competent authority for our business is:
Die Landesbeauftragte für Datenschutz und Informationsfreiheit der Freien Hansestadt Bremen
Arndtstraße 1, 27570 Bremerhaven, Germany
www.datenschutz.bremen.de
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
Last updated: April 9, 2026
These Terms of Service ("Terms") govern the use of the CloudMP3 web application ("Service"),
operated by:
Lana Ernst
Bürgermeister-Smidt-Straße 169
27568 Bremerhaven
Germany
Email: contact@cloudmp3.net
By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
CloudMP3 is a cloud-based audio player that allows registered users to upload, store, organise and play back personal audio files. The Service is available as a free tier and as a paid Premium subscription. CloudMP3 is a private storage service — uploaded files are only accessible to the account owner and are not shared publicly.
To use the Service, you must create an account by providing a valid email address, a username (minimum 3 characters) and a password (minimum 10 characters). You must confirm your email address before your account is fully activated.
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account.
You must be at least 16 years of age to create an account. If you are under 18, you confirm that you have the consent of a parent or legal guardian.
Free Plan:
Premium Plan (€3.49/month incl. VAT):
Premium subscriptions are billed monthly at €3.49 (including applicable VAT) via Stripe. By subscribing, you authorise recurring monthly charges to your chosen payment method.
Your subscription renews automatically at the end of each billing period unless cancelled. You can manage or cancel your subscription at any time via the "Manage subscription" button in the Premium section of the Service, which redirects you to the Stripe customer portal.
Upon cancellation, your Premium benefits remain active until the end of the current billing period. After that, your account reverts to the Free plan. If your stored data exceeds the Free plan limits, you will not be able to upload new files but your existing files will not be deleted immediately. We reserve the right to request that you reduce your storage within 90 days of downgrading.
As an EU consumer, you have a 14-day right of withdrawal for the Premium subscription. Full details and the cancellation form are available under the Right of Withdrawal tab.
You agree that you will only upload audio files to which you hold the necessary rights. This includes:
You must not use the Service to:
We do not proactively monitor uploaded content. However, if we become aware of or receive a credible report about content that violates these Terms or applicable law, we reserve the right to remove the content and/or suspend or terminate the account. For reports of illegal content, please contact us at contact@cloudmp3.net.
We strive to keep the Service available at all times but do not guarantee uninterrupted access. Temporary downtime may occur due to maintenance, updates or circumstances beyond our control.
We reserve the right to modify, update or discontinue features of the Service at any time. Significant changes to the Plans or pricing will be communicated with at least 30 days' notice via email or a notice within the Service.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law:
These limitations do not apply to damages arising from intent or gross negligence, or to liability that cannot be excluded under applicable law (e.g. injury to life, body or health).
You may delete your account at any time by contacting us at service@cloudmp3.net. Upon deletion, all your personal data, uploaded files and metadata will be permanently removed from our systems.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without prior notice depending on the severity of the violation.
These Terms are governed by the laws of the Federal Republic of Germany. If you are a consumer residing in the EU, you additionally benefit from any mandatory provisions of the consumer protection laws of your country of residence.
For consumers, the courts of your place of residence shall have jurisdiction. For all other disputes, the courts of Bremerhaven, Germany shall have exclusive jurisdiction.
We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance via email or a prominent notice within the Service. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree with the changes, you may terminate your account before they take effect.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
Last updated: April 9, 2026
You have the right to withdraw from the Premium subscription contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract (i.e. the date you first subscribed to Premium).
To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
If you withdraw from the contract, we shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction (refund via Stripe); you will not incur any fees as a result of such reimbursement.
If you requested that the service begins during the withdrawal period, you shall pay us an amount proportional to the services provided up to the point at which you communicated your withdrawal, in comparison with the full coverage of the contract.
The right of withdrawal expires prematurely if the service has been fully performed and performance began with your prior express consent and your acknowledgement that you would lose your right of withdrawal once the contract had been fully performed. For recurring monthly subscriptions, this applies to each individual billing period once that period's service has been fully provided.
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Lana Ernst
Bürgermeister-Smidt-Straße 16
27568 Bremerhavenbr>
Germany
Email: contact@cloudmp3.net
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: CloudMP3 Premium Subscription
Ordered on (*) / received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Email address used for the account: _______________
Date: _______________
Signature of consumer(s) (only if sent on paper): _______________
(*) Delete as appropriate.
The easiest way to cancel your Premium subscription is directly within CloudMP3:
Alternatively, you can send an email to service@cloudmp3.net with the subject line "Withdrawal / Cancellation" and include your username or email address. We will process your request within 2 business days.
In both cases, your Premium features remain active until the end of the current billing period. After that, your account reverts to the Free plan.